Refund policy

No Returns — All Sales Are Final

Every piece we make is crafted to order specifically for you, so we do not accept returns or exchanges. All sales are final once production has begun.

This policy is made possible by our Lifetime Warranty: it covers your jewelry against manufacturing and craftsmanship defects for as long as you own it.

Cancellation

Ready-to-Ship Pieces: You may cancel for a full refund at any time before your order ships.

Custom / Made-to-Order Pieces: Custom orders may be cancelled for a full refund at any time before your deposit is paid. Once your deposit has been received, the piece goes into production and can no longer be cancelled, and the deposit is non-refundable.

Damaged or Incorrect Items

If your piece arrives damaged or you received the wrong item, please contact us within 7 days of delivery with photos of the item and packaging (an unboxing video, if possible). We will repair or replace it at no cost to you — including shipping. You are never responsible for shipping fees on damaged or incorrect items.

Lifetime Warranty

Every Chinghoi Diamonds piece is covered by a lifetime warranty against manufacturing and craftsmanship defects, including prong and setting issues. If such a defect ever occurs, we will repair it at no cost.

The warranty applies to the original purchaser and is not transferable. It does not cover normal wear and tear (such as bent bands, worn or broken prongs, or lost stones), accidental damage, loss, theft, or damage caused by third-party resizing or repairs.

To make a warranty claim or ask about an order, please reach out through our Contact page. We're always happy to assist.

Refunds

Approved refunds (cancelled orders or pieces that cannot be repaired or replaced) will be processed to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take an additional billing cycle for the refund to appear on your statement.